Marcus Vance
The installation was clean, quick, and seamlessly connected with our existing smart-home system.
Automated Window Shades
OUR GUARANTEE
We Stand Behind Our Work.
Quality work should come with clear protection.
When Zenith installs and integrates your automation system, we take responsibility for the quality of the work we perform.
Our guarantee covers the workmanship behind the installation, the configuration and integration of the system, and the support needed when something related to our work requires attention.
Zenith also helps customers understand the difference between our workmanship coverage and the warranties provided by equipment manufacturers.
90-Day Workmanship Warranty
Coverage for qualifying issues involving installation and integration work performed by Zenith.
THE ZENITH GUARANTEE
Clear Coverage. Clear Responsibility.
A guarantee should make it easy to understand what is covered and who is responsible when something needs attention.
90-Day Workmanship Warranty
Zenith provides a 90-day workmanship warranty on covered installation work performed by our team.
Qualifying issues involving our installation, wiring, configuration, programming, or integration are reviewed under the applicable workmanship coverage.
Craftsmanship Guarantee
We take responsibility for the quality of our work, including secure installation, organized wiring and connections, correctly configured controls, and professional finishing.
If our workmanship does not meet that standard, we want to know.
Parts & Equipment Warranty
Many installed products carry their own manufacturer warranties.
Product coverage, duration, repair, and replacement terms depend on the manufacturer and are separate from Zenith's workmanship warranty.
Satisfaction Commitment
If our installation, configuration, programming, or integration does not meet agreed project requirements, contact Zenith.
We will review the concern and work toward an appropriate resolution.
90-DAY WORKMANSHIP WARRANTY
Coverage for the Work We Perform.
Zenith’s 90-day workmanship warranty applies to covered work completed by our team as part of the agreed project.
The warranty period begins when the applicable project work is completed.
Installation performed by Zenith
Wiring and connections performed by Zenith
System configuration performed by Zenith
Automation programming performed by Zenith
Integration work performed by Zenith
Control setup performed by Zenith
Mounting performed by Zenith
Testing and commissioning performed by Zenith
If an issue related to covered installation, configuration, programming, or integration work appears during the 90-day period, Zenith will review the issue and address covered work as appropriate.
UNDERSTANDING COVERAGE
Our Work and the Product Are Two Different Things.
Zenith’s workmanship warranty covers qualifying work performed by our team. Products installed as part of the system may have separate warranties provided by their manufacturers.
Work Performed by Zenith
Coverage: 90-day workmanship warranty, subject to applicable terms.
The coverage addresses qualifying issues associated with Zenith’s installation, mounting, wiring, connections, configuration, programming, control setup, integration, and testing.
Manufactured Products & Equipment
Coverage: Manufacturer-specific terms.
A failure inside a camera, motor, processor, sensor, smart lock, networking device, shade component, television, speaker, or other manufactured product may fall under its manufacturer’s warranty. Coverage, duration, exclusions, repair terms, replacement terms, and claim procedures vary by product and manufacturer.
A reported issue may involve our work, a manufactured product, another connected system, or a change made after installation. Zenith can help review the circumstances and identify the appropriate next step.
When a manufacturer warranty may apply, Zenith can help identify the product and relevant warranty path.
WHEN SOMETHING ISN’T RIGHT
Tell Us What Happened.
If something related to the installed system needs attention, contact Zenith and describe what you are experiencing. We will review the issue and explain the appropriate next step.
01
Contact Zenith
Tell us which part of the system is affected and describe the issue you are experiencing.
02
We Review the Issue
We determine whether the problem appears related to Zenith's workmanship, configuration, programming, integration, the equipment itself, or another part of the connected environment.
03
We Explain the Next Step
If the issue is covered by the workmanship warranty, we address the covered work. If it involves a manufacturer warranty or another cause, we explain the appropriate next step.
SATISFACTION GUARANTEE
We Want You to Be Confident in the Finished Work.
A completed automation project should match the agreed scope and perform the way it was intended to perform.
If something about Zenith’s installation, setup, programming, or integration does not meet the agreed project requirements, contact us.
We will review the concern, determine what needs attention, and work with you toward an appropriate resolution.
Our satisfaction guarantee is a commitment to take concerns about our work seriously and address them appropriately.
This is not an automatic refund, automatic replacement, or lifetime service guarantee.
AFTER THE WARRANTY PERIOD
We’re Still Here.
The end of the 90-day workmanship warranty does not mean the end of your relationship with Zenith.
Automation systems change over time. Devices are added, networks are updated, software changes, spaces are remodeled, and customers may want new automations or capabilities.
Zenith remains available for troubleshooting, adjustments, system changes, expansion, upgrades, and ongoing support.
Service outside applicable warranty coverage may be subject to normal service charges.
PLAN YOUR PROJECT
Ready to Work With Zenith?
Talk with Zenith about your residential, commercial, or industrial automation project.